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Next Generation 911

The National Telecommunications and Information Administration (NTIA) within the U.S. Department of Commerce and the National Highway Traffic Safety Administration (NHTSA) within the U.S. Department of Transportation are responsible for the joint 911 Implementation and Coordination Office (ICO). The ICO is required to facilitate coordination and communications among public and private stakeholders at local, state, tribal, federal, and national levels; administer a grant program for the benefit of 911 call centers across the country; and author or consult on several reports to Congress.

NG911 Background

For more than 40 years, 911 systems have served the needs of the public in emergencies. As communication technologies have evolved to include wireless phones, text and picture messaging, video chat, social media, and Voice over Internet Protocol (VoIP) devices, the public expects that 911 services will also be able to accept information from these communication methods. While efforts are underway across the nation to enable call centers to accept text messages, the future success of 911 in serving the public's needs will only be possible when Public Safety Answering Points (PSAPs) have transitioned to an Internet Protocol (IP)-based 911 system, commonly referred to as Next Generation 911 or NG911.

NG911 will enhance emergency number services by creating a faster, more resilient system that allows digital information (e.g., voice, photos, videos, text messages) to flow seamlessly from the public, through the 911 network and eventually, directly to first responders. It will also enable 911 call centers to transfer 911 calls to other call centers, and help them deal with call overload, disasters, and day-to-day transfer of 911 calls to other jurisdictions.

Grant Program Background

As authorized by the Middle Class Tax Relief and Job Creation Act of 2012 (Act), NTIA and NHTSA awarded $109,250,000 of new funding for a grant program to upgrade public safety answering points (PSAPs) to NG911 capabilities. Applications for the 911 Grant Program were due on April 2, 2019, and a full description of the program requirements is provided in the 911 Grant Program Notice of Funding Opportunity (NOFO). Specifically, the 911 Grant Program will provide financial assistance to PSAPs to help fund their migration to IP-enabled emergency networks; adoption of NG911 services and applications, interconnection with emergency response organizations; and training of public safety personnel in 911 services.

As part of the development of the 911 Grant Program, NTIA and NHTSA developed and submitted the following Management Plan to Congress.

The following is the list of State and Tribal Grant Recipients. For more information on the 911 Grant Program, please visit

For updated information on reporting obligations for the NG911 Grant Program, please see this guidance.

In July 2021, NTIA released an infographic detailing progress made by grantees through September 30, 2020.


Federal Share Award Amount (including supplemental)











District of Columbia
































North Carolina      


North Dakota        








South Carolina      


South Dakota        














Tribal Organization

Federal Share Award Amount

Prairie Band Potawatomi Nation


Citizen Potawatomi Nation


Total Award Amount:


*Denotes supplemental award included.

To subscribe to 911 Grant Program updates, please sign up at

NTIA’s 911 Program Contact:
Yuki Miyamoto

NHTSA’s 911 Program Contact:
Laurie Flaherty

Related content

NTIA and NHTSA Annual Report to Congress on Next Generation 911 Activities

September 24, 2020

We are pleased to submit this letter as the annual report on the activities of the Implementation Coordination Office (ICO) of the National Highway Traffic Safety Administration (NHTSA) and the National Telecommunications and Information Administration (NTIA), pursuant to Section 6503 of the Next Generation 911 Advancement Act of 2012, Pub. L. 112-96, Title VI, Subtitle E, codified at 47 U.S.C. § 942(a)(4).1 The ICO provides national leadership and coordination of stakeholder efforts to develop comprehensive and technologically enhanced 911 (E9l l) and next generation 911 (NG911) services.

911 Grant Program Notice of Funding Opportunity 2018

August 24, 2018

The NG911 Advancement Act provides new funding for grants to be used for the implementation and operation of 911 services, E-911 services, E-911 services, migration to an IP-enabled emergency network, and adoption and operation of NG911 services and applications; the implementation of IP-enabled emergency services and applications enabled by Next Generation 911 services, including the establishment of IP backbone networks and the application layer software infrastructure needed to interconnect the multitude of emergency response organizations; and training public safety personnel, including

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